Think back to the example of the electric unility installation process described in the first part of this chapter. Imagine what it would be like if the caseworker was one of your direct reports. It would be difficult to keep close tabs on what the caseworker was doing each day because every day would be different often seeming complex ambiguous and even chaotic. In high – performance organization people are more autonous can make decisions and have a grwater degree of own ership. They don’t need a lot of close supervision especially not the lcind of micromanagement to which many traditional managers are wed. Instead they need their managers to assume new roles such as process owners and coacher. We covered the process owner role in reviewing the role of the coach also known as the resource manager.
In our electric utility example the caseworker position is a critical part of the process. People who fill critical roles are assets worthy of investment in trining education and development. That investment in turn reduces the need for handson management sine werkers are more autonomous and don’t need as much direction. This opens an pooprtiunity and more on new or different roles. Some of them go back to “real work” Too often traditional organization take fantastic engineers or sales tesa removing them form the they did will and enjoyed. We assume that because ther in one job they should be able to (or want or) lead a engineering or sales force. While this doesn’t make ters of out comes it is hoe internal system is a knowledge contribution and performance. Other options with in the company they eagerly opportunity. But in high – performance process organization with the right systems in place to enable results the different means of contribution there are new for recognition and reward beyond the traditional the only VP slot “That existe today”