Essentially, the concerns are expressed as a 'variety of
questions. Consider the following:
1. Information Concerns - What is the change? Why is
it needed? What is wrong with the way things are
now? People with information concerns don't want to
be sold on the change; they want to be told about it.
They don't want to know if the change is good or
bad until they understand it.
2. Personal Concerns - How will the change impact
me personally? What's in it for me? Will I win or lose?
How will I find the time to make the change? People
with personal concerns wonder if they have the
skills and resources to implement the change.
3. Implementation Concerns-What do I do first? Second?
Third? How do I manage all the details? What happens
if it doesn't work as planned? Where do I go for help?
How long will this take? Is what we are experiencing