Thinking Strategically
Thinks conceptually, creates a strategic vision, and develops long-term plans.
Knowing Your Business
Displays business acumen, applies functional or technical expertise, and demonstrates awareness of informal organizational processes and networks.
Finding Solutions
Solves problems, generates innovative solutions, and makes timely decisions based on sound judgment.
Collaborating with Others
Acts ethically when conducting business, builds effective relationships, and values diversity and inclusiveness.
Serving Customers
Takes ownership of customer concerns, provides a timely response, and delivers high quality solutions.
Influencing Others
Understands the feelings and reactions of others, communicates effectively, and displays courage in difficult situations.
Driving Results
Sets challenging goals, takes calculated risks, and overcomes obstacles to achieve results.
Operating Effectively
Prioritizes work, manages projects effectively, and focuses on continuous improvement.
Adapting to Change
Anticipates change, adapts to changes in the work environment, and develops oneself to meet to future needs.
Developing Talent
Differentiates performance between associates, provides candid feedback and coaching, and builds team capabilities.
Inspiring Others
Empowers associates to manage work, motivates them to achieve great things, and recognizes individual contributions.
Setting Direction
Defines performance expectations, aligns individual goals with strategic objectives, and provides resources (or removes barriers) to enable team success.