Please see following the response from Cindy who was handling your account already in the past:
I am not sure how to address the complaint. None of the 6 shipments that we’ve sent to them between December 10th and March 2nd were specially packaged. The image he provided must be from an older shipment.
What we will need going forward for them is:
• There are exact packaging requirements and reasoning
o Plastic snap cases or sleeves?
o Are all products supposed to have special labeling? If so, what does the labeling need to say? If so, which specific products?
We will get those missing 7 PAPWUW/E4T composite instruments out to them once we have that information.
What I understand from this answer is that earlier there was a special packaging agreed for SDT. At Hartzell this was obviously regarded as a one time packaging while SDT wants to have this with every shipment.
Can you please exactly describe one more time what you expect us to deliver in the future and what you want us to do for the already shipped items not meeting your expectations!
Further to this can you please check with your accounting as the SDT balance with Hartzell is actually $27,665.09 ($25,612.03 is past due).