3.10 User Involvement
User involvement refers to a psychological state of the individual and is defined as the importance and
personal relevance of a system to a user.
It is
also defined as the user’s participation in the
implementation process. There are two areas for user involvement when the company decides to
implement an ERP system: (1) user involvement in th
e stage of definition of the company’s ERP system
needs, and (2) user participation the implementation of ERP systems. The functions of the ERP system
rely on the user to use the system after going live,
but the user is also a significant factor in the
implementation.