Readback: making sure you have been understood
Following any communication using SBAR, it is important that the receiver of the information ‘reads back’ a summary of the information to ensure accuracy and clarity. The readback will follow the same SBAR format. For example:
S: Situation
‘Mrs Taylor, on Nightingale ward.’
B: Background
‘Admitted three days ago with a community-acquired chest infection; has been receiving IV antibiotics but no VTE prophylaxis.’
A: Assessment
‘Has suddenly deteriorated; her blood pressure and sats have dropped, whilst her heart rate and resp rate have increased. It does sound like a PE.’
R: Recommendation
‘I will come immediately. In the meantime can you start her on 15 litres of oxygen via a non-re-breathe mask; prepare IV Hartmans, 500 mls stat; and repeat her observations. Please call Outreach.’