Baldrige Performance Excellence ProgramNational Institute of Standards and TechnologyUnited States Department of CommerceAdministration Building, Room A600100 Bureau Drive, Stop 1020Gaithersburg, MD 20899-1020Telephone: (301) 975-2036 • Fax: (301) 948-3716baldrige@nist.gov • http://www.nist.gov/baldrigeJuly 2012