I am writing to complain about the new computer that I received two day ago with your company. Unfortunately, the new computer was broken down, so I am writing to ask for an explanation as to what happened and how it will be remedied.
On 20th. October 2014, I ordered an Acer computer ,black color, but when your package arrived today the package was damaged. I discovered that broken screen. Therefore, I tried to turn on the computer, but can't open and after bought a computer for two days, it has many problems.
Please could you look into what happened and send me a new computer within the next week because I need it very urgent.
I hope to hear back out from you about this incident. I can be reached by phone at 080-555333 at any time or by email at ps_n2001@hotmail.com.
I look forward to hearing from you shortly.
Yours faithfully