The moderating effects of work standardization and process improving
between commitment and trust show positive effects. However,
collaboration between departments has no effect on the variables. First,
model V which explains the moderating effect of work standardization
between commitment and trust shows -4.081 in t value and, consequently,
it is significant in 1% (p value). In addition, adj R2 shows 39.0% in model
I, 46.0% in model II and 49.6% in model V. This explains that commitment
and work standardization have an effect on trust because both t values are
significant and, moreover, work standardization has a quasi-moderating effect
on the relationship between commitment and trust because adj R2 of model
V is higher than adj R2 of model IV. This can explain that work
standardization enhances the relationship between commitment and trust.
Second, model VII shows t value of -1.954 which is significant in 1%. In
addition, adj R2 of model I is 39.0% and adj R2 of model VI is 57.4%. This
is similar to the above results and, therefore, this explains that both of the
variables have an influence on trust. Process improving has a
quasi-moderating effect on the relationship between commitment and trust
because adj R2 of model VII which explains a moderating effect shows
58.0%. Next is to test a moderating effect of internal orientation on the
relationship between commitment and flexibility.