15.Replacing a defective product
16.Inspecting and testing prototypes
17.Repairing products in the field
18.Correcting a design error discovered during product development
19.Engineering resources used to help selected suppliers improve their product quality
20.Packaging inspection
21.Processing and responding to consumer complaints
22.Training production line workers in new quality procedures
23.Sampling a batch of goods to determine if the batch has an acceptable defect rate