A second contribution of the paper is the conceptualization of criteria on attitude metrics that identify conditions under which they should be targets of marketing action. We delineate four key criteria – potential, responsiveness, stickiness and sales conversion – that help us determine and understand the connection between marketing actions, attitudinal metrics, and sales outcomes. These criteria stipulate that relevant attitude metrics convert into sales, have potential for growth, have momentum/are sticky and resistant to competitive erosion and respond to marketing stimuli. By applying these criteria we can determine the marketing investment appeal of each marketing instrument. For managers and researchers alike, our criteria, more generally, offer a verifiable explanation for changing marketing elasticities and an actionable connection between marketing and financial performance metrics.