Courtesy requires refinement and respect .Salespeople with constructive attitudes are always courteous. Some of the courteous ways to treat customer are
- Consider customers as invited guests and treat them with respect
- Be genuinely willing to serve
- Make a sincere effort to put customer at ease
- Have patience in helping the customer decide on a purchase
- Show real appreciation for the customer's patronage
- Being courteous also means being thoughtful and unselfish. it pays to be courteous
Discourtesy is one of the chief causes of lost sales. In appearance the store and merchandise may look desirable but if you are rude, the customer's interest will want and the sale will be lost