Research limitations/implications – The first contribution of this study stems from the successful operationalization of a comprehensive multi-item
(in total 52 items), multi-scale (nine scales), multi-dimensional (three) measure of e-servicescape. Second, a contribution is made through the finding
that trust constitutes a key variable during online exchange. Third, we contribute insights into the antecedents of consumers’ purchase intentions.
Finally, the study reveals that consumers’ interpretations of online environments exert a powerful influence over trust and purchase intentions.
Originality/value – The findings of this study also have numerous implications for both services managers and internet developers. The findings
supply valuable insights into which factors practitioners should focus their attention to better tailor their approaches. This study strongly endorses the
view that the loyalty intentions of online customers are linked to the extent to which they trust the service provider.