Pls kindly advise why shipment of Gentory change from etd July 29, to Aug 3, what has happened.
In fact , we are not happy with the delay of the vessel as there is quite many time, pls advise how can we prevent the delay and improve the performance of the agent.
As this has effect a lot to our customer's satisfaction, as we cannot give them the actual information of the arrival of the goods.
This is seriously has to be improved, pls advise how to improve.