Hello sir.
Unfortunately, yesterday things didn't go as they should. We still have no information why the result didnt go through.
We have paid for this information so we are in no different situation than you.
We know, that trust can be gained for years and lost in a second, so we'll keep our word and give you two options.
We can either send your money back or we can send you four of our next fixed matches for free as compensation.
Once again, I want to say sorry.
Please, think and let us know. Your decision is ireversible after you have done it.
Apologies for the confusing situation!