during we ate the guest speaker also teach us how to use spoon, fork and knife correctly and told us about the table manner that should had and let us eat and for this field trip that we had a chance went to Shangri –la Bangkok, Thailand is very good for me because I got many new knowledge and know about the process in the hotel, how they handle with the guests and know more about Shangri –la hotel how they serve the guests and make the guests satisfied with their hotel, and the things that I had learned from the guest speaker is every staff should pay attention to the guests and try to make the guest impressive with your hotel