Juran (1988) suggested wonderful
strategies for improvement of quality in
all walks of business life. He gave the
concept of quality trilogy that is “Quality
planning, quality improvement and
quality control” He developed a strategic
quality approach which is three-part
process based on a staff at different
levels making their own unique
contributions to quality improvement.
Senior management has strategic view of
organization; middle management takes
an operational view of quality;
workforce is responsible for quality
control. Juran relies on systems and
problem solving techniques .He focused
on top-down management and technical
methods. According to Ho (1999),
Juran's three aspects are divided into
these components.