Yes, we did, but they wouldn't accept it. And besides, the hotel was full.
Way didn't you call us, Mrs. Lucas?
At one o'clock in the morning ? Anyway, the reception clerk was very helpful, and he got us a room in another hotel.
I apologize for the inconvenience. And don't worry, Mrs. Lucas, we'll reimburse you for all your expenses. but the beach there is really fabulous, isn't it ?
That's what you said. It was so crowded that you couldn't swim, and the water was polluted.
I'm sorry you had such a bad experience . What can I do ?
Maybe should check there places yourself before you sell the tour packages.