We have a special announcement for all Grand Chasers who participated in the soft launch between Apr 23 and July 25 : As of yesterday at 8pm GMT+8, all gems purchased during the soft launch period should now be reimbursed to your accounts. Additionally, Filipino and Vietnam soft launch players should also find an extra 20% gems in their coffers.
[Note]
- If you sent to us the refund request and the refund has been already made, you will not get the compensation as we previously announced.
- If you change the login account, it’s hard for us to support the compensation rewarding issue.
-In case of the time-restricted product, please let us know it when the period of the time-restricted items you currently use is expired via our customer support in the game. We will check and re-provide the item.
-If you want to get refund for the time restricted product you purchased during the soft-launch period, please send us the relevant google order numbers via our customer support.