The senior receptionist is one who represents an organization in a friendly and professional way.
His/her job description entails receiving guests and welcoming them in the warmest way possible and answering telephone calls.
The major role of the senior receptionist is to ensure that the reception unit of an office runs efficiently, and that all reception duties are attended to.
He/she will be responsible for supervising the receptionist on a daily basis and ensuring that all functions are carried out in accordance with stipulated protocols and procedures.
He/she will report to the administrator or practice manager and will offer general assistance to the practice team, projecting a positive and friendly image of the organization to its visitors and the public at large, whether in person or via phone calls.
The lead receptionist also helps in facilitating effective communication between his/her agency and its customers.
He/she may sometimes undertake a variety of administrative duties to assist in the smooth running of the organization.