Borrowing policy for guest
Borrowing policy for guest, The hotel will charge the guest for all items by fair prices.
1. When the guest call to the housekeeping office to borrow item, clerk will record items
that the guest required in the HK logbook.
2. Clerk will inform to the room attendant and sent the “article on borrow to guest” form.
3. Room attendant will give the borrowed items and form to guest .
4. Room attendant request signature of guest into form after that give the first copy to
guest. Sent the second copy to the Front Department to register the guest folio and
sent the third copy to the housekeeping file.
5. Clerk must record all borrowed items in the evening report.
6. When the guest inform to check out, the room attendant must check all borrowed items in the guest room.
7. The guest will return the borrowed form to the Front Department and signature the returned receipt form.
8. In case the guest does not sent a returned receipt to the Front Department , the Front attendant must charge the guest and can not rebate. This policy must be strict to avoid loss of the hotel property.
9. Room attendant must follow that all borrow items and keep back to HK store.
10. The housekeeping clerk must receive a returned receipt of guest from the Front Department daily and up-date in the HK file.