For example, in the AirPac interface the user must
click through four screens before locating the call number for a book; in addition the
results are text heavy and hard to read on most mobile devices. The interface does not
include any mobile features such as text messaging, directions, or auto-dialing.
However, it does provide access to user accounts, which enables users to request a hold
on a book. Both WorldCat Mobile and AirPac are new services and both are working
on making their products better through customer feedback