Dear
After reading your letter of 15 February , I can thoroughly understand why you are running out of patience. And anything that our airline made mistake with you.
The problems that you mentioned have been brought to the attention of our airline.
While the lack of service you experienced is unusual and not the standardof our motel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for
theinconvenience and annoyance this incident caused.
You are a valued customer and we apologize for any inconvenience. We have already responsibilities and improve. We promised to improve and seminars you seem a very special guest. To recoup what we do damage.
I am grateful that your letter was brought to my attention and I appreciate your perseverance in settling this matter. I would like to reward you by giving free services of our airline to travel around the world 3 times. I very much hope that you can enjoy with us. Once again, I am very sorry for the inconvenience this has caused you.