Dealing with a Problem Client
When dealing with a problem client, it is important for you as a salon professional to remember that one dissatisfied client can easily damage the salon;s image more easily than it can be improved by the recommendation of ten satisfied clients! Please make every attempt to satisfy your clients need and correct any problem before he/she leaves the salon.
If there is a personality clash between you and the client, don't show disgust or become argumentative, suggest another staff member might be better able to fulfill the client's needs. It is impossible to please everyone. If the client remains unhappy despite your attempts to satisfy him/her, please ask the Salon manager or Owner to assist you in resolving the problem.