Here are instructions for issuing a refund or representing your case.
* Go to your Seller Account by typing the following web address into your browser's address bar: www.amazon.ca/sc-claims. Sign in when prompted.
* Click on "A-to-z Guarantee Claims " for action required claims.
* Click on "Refund the order" or "Represent your case" and follow the instructions.
For refunds, when the reimbursement is complete, we will debit your account for the refund amount, and credit you back all relevant fees.