Subject: RE: Complaints and suggestions
Dear Mr. Haffajee
Since it is our philosophy to constantly improve all details of our hospitality and to make our guest's experience as enjoyable as possible we appreciate that you took the time to share your experience with us. Please accept our sincere apologies for the inconvenience caused during your stay.
We are very sorry to hear that you experienced problems with the rooms, breakfast and the overall problem handling while staying with us and Khun Annie has already informed me accordingly.
Therefore please let me know the most convenient time for you for us to meet and giving us the opportunity to improve.