Otherwise, please reply back to this email with the following information for assistance:
- Temporary Storm8 ID on the device you want to use (please make one)
- Storm8 ID you want recovered (your old account)
- Which games(s) did you play?
- Your old Profile Name and Level
- How many Neighbors did you have?
- How many Gems or Gold did you last have on your old account? (we require this info to verify your account)
- Facebook Connected? (if yes, connect your temporary account to the same Facebook account)
[IN-APP PURCHASE ISSUES]
Please provide us with the following information:
- Storm8 ID
- Game Title
- Copy of your transaction receipt
- Summary of issue regarding your in-app purchase
[GAMEPLAY ISSUES]
Please provide us with the following information:
- Storm8 ID
- Game Title
- As many details as you can regarding the issue
- Screenshots (if any)
[GAMEPLAY QUESTIONS]
Please check out the Community Forums (http://forums.storm8.com) for any gameplay questions. The community is very helpful in answering any questions you may have.