.Telephonists, or switchboard operators, are the first point of contact for callers to an organisation. They answer incoming calls, putting them through to the right person or department. They also take messages and connect some outgoing calls. - See more at: https://nationalcareersservice.direct.gov.uk/advice/planning/jobprofiles/Pages/Telephonist-SwitchboardOperator.aspx#sthash.ySQsF8wZ.dpuf