(1=strongly disagree to 5=strongly agree). The second part asked respondents to rate their
experiences and expectations in regard to functional attributes of the coffee shop by using a 5-
point Likert-type scale (1=very poor to 5=very good). Eight items were employed from Ryu, et
al., (2008) and two items (i.e., Wifi and order) were added as new functional attributes. The third
part asked about customers’ attitudes toward the brand coffee shop (Dabholkar & Bagozzi, 2002)
and their repurchase intentions (He & Mukherjee, 2007). Attitude was measured with a 7-point
semantic differential scale; whereas, repurchase intention was measured with 7-point Likert scale.
The last part of the survey included demographic information.