On the interactive dimensions of dormant and active
interpersonal knowledge, negative and positive organizational
learning modes, and simple and complex managerial
cognitions, the four knowledge states identified
are Randomized, Participation-oriented, Group-based,
and Team-based knowledge. In the Randomized state
of knowledge, there is no systematized or identified
pattern of knowledge to make interpersonal situations
effective and efficient. The near total absence of interpersonal
knowledge makes interpersonal relations redundant,
boring, and non-substantial. In the state of
participative orientation, interpersonal outcomes of goaloriented
nature are absent because of the dormant interpersonal
knowledge but the positive organizational
learning mode, combined with simple cognitions, orients
the members to participative behaviour and processes.
In the third state of group-based knowledge, the active
state of interpersonal knowledge interacts with the negative
mode of organizational learning and complex
cognitions leading to the formation of temporary work
groups. These work groups however do not contribute
anything of lasting value to the organization as there is
no organizational or managerial support to sustain the
functioning. As such the groups get easily dismembered
but regroup again because of the tenacity of leading
members. In the fourth state of team-based knowledge
structure, the active interpersonal knowledge, complex
cognitions, and positive organizational learning mode
result in the formation of team-based work culture in
which the shared goals and processes always take the
members to new heights of accomplishments.