Dear Arawan Krabi Beach Resort,
Thank you for partnering with Booking.com!
We’re reaching out to you with regards to a recent complaint that requires your
prompt attention.
Guest Name: Sonja Backhaus,
Booking Number: 663632981
Arrival Date: 2015-01-04
Departure Date: 2015-01-11
We've been contacted by the guest who informed us that on your property's
description on our website is a wrong information - the beach doesn't exist and
isn't 1 minute away from the hotel.
Please kindly inform us if the description's correct.
We understand that there are two sides to every story and are very interested in
your take on the matter. In order for us to handle this complaint as objectively as
possible, we would like to ask for your response within three business days, by
2015-01-09.
The sooner we can resolve this complaint together, the better the experience will be
for our mutual guest.
Thank you in advance for your assistance and cooperation.
Kind regards,
Dear Arawan Krabi Beach Resort,
Thank you for partnering with Booking.com!
We’re reaching out to you with regards to a recent complaint that requires your
prompt attention.
Guest Name: Sonja Backhaus,
Booking Number: 663632981
Arrival Date: 2015-01-04
Departure Date: 2015-01-11
We've been contacted by the guest who informed us that on your property's
description on our website is a wrong information - the beach doesn't exist and
isn't 1 minute away from the hotel.
Please kindly inform us if the description's correct.
We understand that there are two sides to every story and are very interested in
your take on the matter. In order for us to handle this complaint as objectively as
possible, we would like to ask for your response within three business days, by
2015-01-09.
The sooner we can resolve this complaint together, the better the experience will be
for our mutual guest.
Thank you in advance for your assistance and cooperation.
Kind regards,
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