• To coordinate the clearance of freight documentation through the relevant customs authorities working with customers to guide and advise on customs regulation qualifications both in the origin and destination countries Duties & Responsibilities.
• Process customs clearance documentation for our customer base, deal with the customs authority on a daily basis.
• Deliver an excellent customer service to all customers.
• Work on assigned key account customers to ensure their needs are meet.
• Continue to develop knowledge on customs qualifications, ensuring new regulations are understood and implemented where required.
• Ensure Duty/VAT paid out is collected on delivery.
• Ensure any queries/refunds are followed up and resolved immediately.