Yes. When your parcel leaves our warehouse you will be sent an e-mail informing you of the dispatch and date of arrival. On this e-mail you will also be given a tracking number and a link where you can actually track where your parcel is at any given time and make any changes to the arrival date or address. We also have the option of sending you a SMS on your mobile. We want to make the shopping experience at Asco Lights as stress free as possible and this is why we go that extra mile as we believe keeping the customer informed at all times about their delivery is very important.
We deliver between 9am and 5pm Monday to Friday. If there is no-one in to receive the delivery a card will be left by the courier containing instructions on how to arrange for a re-delivery.
Please note: Interlink will hold the parcel at your local depot for 3 days. It is up to you to contact Interlink to arrange a re-delivery. If you do not arrange re-delivery and the goods come back to Asco Lights you will have to pay the carriage again to have the goods re delivered. Refunds will only be given within the 7 day refund period and only the value of the goods will be refunded, not the delivery charge.