Introduction
Quality management programs have been implemented globally, across manufacturing and service industries. Leadership and team building have been identified as key factors in quality management. From a quality management perspective, the emphasis of leadership is on the communication of values and the articulation of a vision [4]. These activities are similar to those prescribed by transformational leadership theory [2,6,11]. Thus, leadership is viewed as a behavior that modifies the motivation or competencies of other researches [3]. The use of teams has been the primary mechanism to implement the necessary work force changes to achieve organizational goals [7,8], such as the enhancement of customer service.
The importance of