I understand your concern pertaining to the A-Z claim on the Order ID: 702-2322375-2058632.
Firstly, I would like to appreciate your customer centric approach while dealing with the orders in your account.
After checking the details of this order, I could see that the claim was filed and the buyer was refunded.
I would like to inform you that seller support does not have any authority to cancel an A-Z claim after it has been filed.
I would request you to please contact the buyer using Buyer-Seller messages and work your way around with them and arrive at a mutually agreeable solution if possible. If the buyer agrees to withdraw their claim, please be assured that it will not have any impact on your metrics.
If the buyer do not respond. then you my write to our dedicated team at seller-guarantee@amazon.com who handle A-Z Claims
Your satisfaction is our highest priority. Please be assured that we are here to make things easier for you and will do whatever we can to prevent you from bearing any kind of loss.
It is certainly not our intention for our sellers to have anything but a pleasant experience at Amazon.com
I hope the above information addresses your query. If in case you face any other issue then please feel free to write back to us in a new case and we'd be happy to assist you.
Please know that we strive to put in our best to help you make selling a better experience.
You can also contact us by phone using our online click-to-call feature (between 5:00am and 6:00pm Monday - Friday, or between 7:30am and 4:30pm Saturday or Sunday, Pacific Time):
1. Log in to your Seller Central account and click the "Contact Seller Support" link found at the bottom of most Seller Central pages, or just click here: