Thank you for the further input.
One of the key issues for the visit on Monday will be to discuss delivery performance – MME are very disappointed with deliveries in general and particularly our performance on the 1st order, placed in February of this year, for 1,087 canopies + 115 full boxes. They claim that because of the poor response to this first order that they needed to airfreight product to Europe – they have claim to have spent €200,000 on airfreight and they want us to pay.
We need to show them our performance on this 1st order was “OK” – this is your challenge. See my attached e-mail on the visit on Monday.
Please advise your further thoughts.