Figure 1. The Impact of Lean Principles in Industr y
Agreement is growing among health care leaders that lean principles can reduce the waste that is
pervasive in the US health care system. The Institute for Healthcare Improvement believes that
adoption of lean management strategies — while not a simple task — can help health care organizations
improve processes and outcomes, reduce cost, and increase satisfaction among patients, providers
and staff.
The Power of Lean in Health Care
V
irginia Mason Medical Center in Seattle, Washington, has been using lean management principles
since 2002. By working to eliminate waste, Virginia Mason created more capacity in existing programs
and practices so that planned expansions were scrapped, saving significant capital expenses: $1 million
for an additional hyperbaric chamber that was no longer needed; $1 to $3 million for endoscopy
suites that no longer needed to be relocated; $6 million for new surgery suites that were no longer
necessary.
D
espite a “no-layoff policy,” a key tenet of lean management, staffing trends at Virginia Mason show
a decrease in 2003 and 2004, after six years of annual increases in the number of full-time equivalents
(FTEs). Using lean principles, staff, providers and patients have continuously improved or redesigned
processes to eliminate waste, requiring fewer staff members and less rework, and resulting in better
quality. Consequently, as employees retire or leave for other reasons, improved productivity allows for
them not to be replaced.
All 5,000 Virginia Mason employees are required to attend an “Introduction to Lean” course, and
many have participated in Rapid Process Improvement Weeks (RPIW). RPIWs are intensive week-
long sessions in which teams analyze processes and propose, test, and implement improvements.
The results from the 175 RPIWs that were conducted from January 2002 through March 2004
are shown in Figure 2.
© 2005 Institute for Healthcare Improvement
Va
lidated Industry Averages*
Dir
ect Labor/Productivity Improved 45–75%
Cost Reduced
รูปที่ 1 ผลกระทบของการผลิตแบบลีนในหลักการ Industr วายข้อตกลงที่มีการเติบโตในหมู่ผู้นำด้านการดูแลสุขภาพที่ยันหลักการสามารถลดของเสียที่เป็นที่แพร่หลายในระบบการดูแลสุขภาพของสหรัฐ Figure 1. The Impact of Lean Principles in Industr y
Agreement is growing among health care leaders that lean principles can reduce the waste that is
pervasive in the US health care system. The Institute for Healthcare Improvement believes that
adoption of lean management strategies — while not a simple task — can help health care organizations
improve processes and outcomes, reduce cost, and increase satisfaction among patients, providers
and staff.
The Power of Lean in Health Care
V
irginia Mason Medical Center in Seattle, Washington, has been using lean management principles
since 2002. By working to eliminate waste, Virginia Mason created more capacity in existing programs
and practices so that planned expansions were scrapped, saving significant capital expenses: $1 million
for an additional hyperbaric chamber that was no longer needed; $1 to $3 million for endoscopy
suites that no longer needed to be relocated; $6 million for new surgery suites that were no longer
necessary.
D
espite a “no-layoff policy,” a key tenet of lean management, staffing trends at Virginia Mason show
a decrease in 2003 and 2004, after six years of annual increases in the number of full-time equivalents
(FTEs). Using lean principles, staff, providers and patients have continuously improved or redesigned
processes to eliminate waste, requiring fewer staff members and less rework, and resulting in better
quality. Consequently, as employees retire or leave for other reasons, improved productivity allows for
them not to be replaced.
All 5,000 Virginia Mason employees are required to attend an “Introduction to Lean” course, and
many have participated in Rapid Process Improvement Weeks (RPIW). RPIWs are intensive week-
long sessions in which teams analyze processes and propose, test, and implement improvements.
The results from the 175 RPIWs that were conducted from January 2002 through March 2004
are shown in Figure 2.
© 2005 Institute for Healthcare Improvement
Va
lidated Industry Averages*
Dir
ect Labor/Productivity Improved 45–75%
Cost Reduced
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