There is absolutely no support customer service work off a written sheet. This is the worst experience with on line shopping I have ever had All I want is for you to receive the bag ask for my bank details and give me my money ASAP and never again will I order from you. Saying you have a returns and refund policy is a complete lie I was told by one stupid customer service personnel that if I had opened the box I could not send it back. I ask you how stupid can anyone be I think that says it all. I look forward to your reply off the script you supply to your agents