As discussed with CE, customers shouldn't be using playstore app for production which I have told you in previous email, instead you should only use the app that is provided by BMC in SmartIT_MyIT/IPA/download folder, the app version is set for out of the box app, and auto-update won't update to the appstore app.
In general the compatibility is lower version of App can talk to higher version of the server, but not the other way around. If the client is on a higher version, the server will not know how to serve the request to because server version is lower than client version.
As discussed with CE, customers shouldn't be using playstore app for production which I have told you in previous email, instead you should only use the app that is provided by BMC in SmartIT_MyIT/IPA/download folder, the app version is set for out of the box app, and auto-update won't update to the appstore app. In general the compatibility is lower version of App can talk to higher version of the server, but not the other way around. If the client is on a higher version, the server will not know how to serve the request to because server version is lower than client version.
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