Definitions
a. Material acceptance: Based on number of consignments rejected for the six month period.
b. Process performance: Based on any instances of productivity loss, scrap generation and/or
other processing issues during processing of the material.
c. Packing Quality: Based on the quality of packing to withstand handling at ports and during
transit and ability to protect the material and retain product quality during storage. Also, this
will be based on the adequacy of marking/identifications on packaging as per Apollo
specification requirements.
d. COA: Based on completeness of information provided on COA as mentioned in the
specification. All C-parameters as per Apollo specification need to be reported in COA.
e. Response Quality: Completeness of the Corrective Action report, root cause analysis and
appropriate corrective actions.
f. Response Time: Timeliness of the Corrective Action report, root cause analysis and
appropriate corrective actions
g. Effectiveness of corrective action: Incidences of repetition of same quality issues in the next 6
months after implementation of the corrective actions