A researcher made survey instrument based on the Franchise Operations Manual was given to the respondents. The Operations Manual, which is presented during the training of new hires, contains standard policies and procedures to maintain a wholesome environment, provide high-quality food, and deliver fast, efficient, friendly service. This is to be strictly implemented by the service crew. The fifteen respondents were asked to score the items between ratings of 0 to 4 with the following interpretation: 0 – never in 7 days; 1 – 1to 2x in 7 days; 2 – 2to4x in 7 days; 3 – 3to5x in 7 days;4 – all within 7 days. The items were grouped according to the following categories: safety and sanitation, scullery area, makeup area, oven area, fryer area, bar area, guest service, and cashier. To interpret the data, the following hypothetical categories were used: