LITERATURE REVIEW
Residents are a major component of tourism whose positive attitudes toward tourism and tourism impacts are crucial for the success of the destination. Tourism can stimulate businesses and governments spending, create employment opportunities, increase income for locals, and encourage the creation of additional infrastructure to accommodate a greater visiting population. On the other hand, it may also increase crime rates and generate conflict in communities (Untong, 2007). As a result, those in charge of tourism need to listen to, and strive to meet the needs of residents; otherwise, problems are likely to arise.