Job objectives:
To provide proactive strategic direction for the client through the development of formal plans for continuous improvement. Manage the business relationship between CWT and the client with comprehensive and integrated business travel management programs; maximizing savings in their total T&E expenditure whilst controlling costs and returning CWT profit.
Responsibilities:
Develop and provide detailed and effective Business Plans to deliver client objectives and expectations.
Prepare and present Quarterly Client Reviews, highlighting our achievements both in terms of direct and indirect added value. Demonstrate financial and customer service benefits.
Analyze financial data for potential opportunities to increase profit.
Conduct detailed and effective implementation programs within agreed timeframes.
Be the CWT “owner” of the client business relationship and ensure that all CWT account management products and technology tools are used for maximum benefit and demonstrated added value.
Communicate clients’ objectives and unique requirements to related parties. Give specific feedback after formal client reviews.
Resolve escalated customer service issues.
Develop client communication strategies to keep clients abreast of industry-related changes and innovations. Contribute to monthly CWT client newsletters
Participate in new business presentations. - Maintain accurate database of client contacts, including secretaries and travel bookers, Contract Managers and Senior Managers.
Determine opportunities to introduce and implement CWT Solutions Group of products and consulting services to new and existing clients to maximize CWT profit.
Develop, manage and deliver client reporting requirements.
Requirements:
Minimum 3 years experience in account management/sales in a client focused industry.
Proven account management ability including outstanding negotiation skills, persuasive ability and excellent communication skills (written and verbal).
Strong ability to motivate and manage indirect teams of employees across multiple functions.
Tertiary qualifications in Business or related field or experience within the travel industry would be highly regarded Carlson Wagonlit Travel offers an attractive salary plus fringe benefit.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Interested candidates, please log in-create your account and submit your resume via this link :
Job objectives:To provide proactive strategic direction for the client through the development of formal plans for continuous improvement. Manage the business relationship between CWT and the client with comprehensive and integrated business travel management programs; maximizing savings in their total T&E expenditure whilst controlling costs and returning CWT profit.Responsibilities:Develop and provide detailed and effective Business Plans to deliver client objectives and expectations.Prepare and present Quarterly Client Reviews, highlighting our achievements both in terms of direct and indirect added value. Demonstrate financial and customer service benefits.Analyze financial data for potential opportunities to increase profit.Conduct detailed and effective implementation programs within agreed timeframes.Be the CWT “owner” of the client business relationship and ensure that all CWT account management products and technology tools are used for maximum benefit and demonstrated added value.Communicate clients’ objectives and unique requirements to related parties. Give specific feedback after formal client reviews.Resolve escalated customer service issues.Develop client communication strategies to keep clients abreast of industry-related changes and innovations. Contribute to monthly CWT client newslettersParticipate in new business presentations. - Maintain accurate database of client contacts, including secretaries and travel bookers, Contract Managers and Senior Managers.Determine opportunities to introduce and implement CWT Solutions Group of products and consulting services to new and existing clients to maximize CWT profit.Develop, manage and deliver client reporting requirements.Requirements:Minimum 3 years experience in account management/sales in a client focused industry.Proven account management ability including outstanding negotiation skills, persuasive ability and excellent communication skills (written and verbal).Strong ability to motivate and manage indirect teams of employees across multiple functions.Tertiary qualifications in Business or related field or experience within the travel industry would be highly regarded Carlson Wagonlit Travel offers an attractive salary plus fringe benefit.All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Interested candidates, please log in-create your account and submit your resume via this link :
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