Dr. Johns works in a software engineering research center. Her research deals with process improvement. Dr. Johns is quite excited by a newly published process model. Consequently, she collects process data from a software development team working for a large government contractor. Using the model to analyze her data, Dr. Johns finds five major flaws in the contractor’s software process, including the contractor’s overreliance on one team leader. Dr. Johns is very impressed with the new model’s usefulness and publishes her results in a publicly available conference proceedings.