Employee Types: Lower management, department managers, analysts, staff Focus: Internal, functional Time Frame: Short term, day-to-day operations Decision Types: Structured, recurring, repetitive MIS Type: Information Metrics: Key performance indicators focusing on efficiency Examples: • How many employees are out sick? • What are next week’s production requirements? • How much inventory is in the warehouse? • How many problems occurred when running payroll? • Which employees are on vacation next week? • How many products need to be made today?