You are trying to calm down a friend who has worked himself up into a fury at a driver in another car who has cut dangerously close in front of him. What do you do?
Tell him to forget it; he's okay now and it's no big deal.
Put on one of his favourite tapes and try to distract him.
Join him in putting down the other driver, but exaggerate your reaction.
Tell him about a time something like this happened to you and how you felt as mad as he does now, but then you saw that the other driver was on the way to the hospital emergency room.