Mathias email is very clear, for the replacement that we have from Switzerland, he told us
we need to contact Switzerland. This is the packing they have done for the replacements
and they will continue to pack this way in the future. Pls. contact customer to accept the
replacements.
For the future order, Mathias asked us to contact Germany direct instead of going through
him. I am now in negotiation with Germany.
However, if the customer can accept this packing method for the future, we will still go
through Switzerland until Germany agrees to the same packing method.
Pls. do let me know if you have any further queries