Team Leader's Role in Managing Conflict
"Conflicts are part of individual relationships and organizational development, and no relationship or organization can hope to mature to productivity and be successful without being able to resolve conflicts effectively" (Cottringer, 1997, p. 6). Clearly, one of the main responsibilities of any manager or group leader is to resolve conflict. The two key goals for a group leader are to remain impartial, and to facilitate understanding among the group members.
"As a team leader, one must realize the paradox that surrounds conflict. The team needs to embrace conflict as a means of generating and evaluating ideas. While at the same time, it must shy away from it to prevent anger, frustration, or alienation. The biggest challenge for the team leader is figuring out how to balance these two forces" (Brockmann, 1996, p. 61).
Team Leader's Role in Managing Conflict"Conflicts are part of individual relationships and organizational development, and no relationship or organization can hope to mature to productivity and be successful without being able to resolve conflicts effectively" (Cottringer, 1997, p. 6). Clearly, one of the main responsibilities of any manager or group leader is to resolve conflict. The two key goals for a group leader are to remain impartial, and to facilitate understanding among the group members."As a team leader, one must realize the paradox that surrounds conflict. The team needs to embrace conflict as a means of generating and evaluating ideas. While at the same time, it must shy away from it to prevent anger, frustration, or alienation. The biggest challenge for the team leader is figuring out how to balance these two forces" (Brockmann, 1996, p. 61).
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