John Bercaw, manager of research and development, said, “Stan, I appreciate the
urgent need than a quick fix. We need to find out why the failure occurred and to put systems
in place to prevent this from happening again.”
“I agree, ” Metcalf said. “As I said, this is a company wide problem.”
Brainard attempted to clarify the situation. “As I see it, the possible soures of the
Failure are design, materials, and/or assembly.”