Point of use, in this instance, refered to having everything one needs in the right place at the right time. This includes supplies, staff, physicians and the patient. As a result, the team developed process improvements for turnovers and the system worked to educate physicians and staff on the impact of late arrivals of any needed resource on patient experience and hospital profitability. As a result of these efforts, the system reduced its average turnover time from 30 minutes to 15 minutes, says Mr. Leonard.